Category Archives: Installation & Programming

Webinar: AV9000 and Quality Assurance

This posting is for informational purposes. AV-1 believes in applying best practices toward quality assurance and supports any opportunity for members of the AV-1 Community to gain a better understanding of emerging standards.

On Wednesday, March 7th at 11:00 a.m. EST, the Association for Quality in Audio Visual Technology will provide a free webinar entitled, What is AV9000 and How Do I Apply Quality Assurance in AV Technology? Led by Mario Maltese, CTS-D, CTS-I, CQT, the session will discuss Quality Assurance as a formal discipline, Cisco’s adoption of the AV9000 Standard, and the benefits of embedding AV9000 language into RFPs.

A Q&A session will follow the presentation. Continue reading Webinar: AV9000 and Quality Assurance

Survey Analysis: In-house Systems Install

More than 120 technology managers and directors responded to our questions about prevailing issues that affect the choices we make when planning to bring new learning spaces online. All respondents were directly involved in some aspect of learning space development (i.e. planning, design, procurement, project management, quality control, installation). As evidence of AV-1’s commitment to keeping surveys brief, the majority completed the survey in less than ten minutes.

What follows is our analysis of five key elements explored in the survey.
Continue reading Survey Analysis: In-house Systems Install

Tiner’s Take on Customer Service Through Controls

“Our rooms talk to us,” says Scott Tiner, Assistant Director for Classroom Technologies at Bates College. In his recent InfoCOMM webinar titled Leveraging Existing Technologies to Create Exceptional Customer Service Tiner mapped out the importance of tapping the usage-tracking capabilities of the technologies we already have in place in order to maximize not just customer service, but also to contribute valuable data to institutional planning.

This is important stuff. Networked control systems can do much more than just dim the lights and raise the volume, all current systems provide hooks to a database in which every button-push and device-selection is recorded and time-stamped. Furthermore, graphic touch panels offer the added benefit of serving as real-time trouble-shooting tools that can minimize session interruptions and empower users to “fix the glitch” before it turns into everyone’s problem. Continue reading Tiner’s Take on Customer Service Through Controls

Report from InfoCOMM 2011 – Crestron

This interview is part of AV-1’s Report from InfoCOMM 2011, in which we ask key industry insiders to share their views on the critical issues ahead. You can contribute your thoughts on this interview in the Comment Area below. AV-1 members may discuss this important topic in greater detail on the AV-1 List.

Over the past decade, Crestron has redefined the traditional boundaries between electronics manufacturers. In 2000, the company embarked on an ambitious course, redefining itself from a manufacturer of control systems to an indomitable provider of integrated presentation systems — systems designed to interconnect and automatically communicate with each other.
Continue reading Report from InfoCOMM 2011 – Crestron

Report from InfoCOMM 2011 – Extron

This interview is part of AV-1’s Report from InfoCOMM 2011, in which we ask key industry insiders to share their views on the critical issues ahead. You can contribute your thoughts on this interview in the Comment Area below. AV-1 members may discuss this important topic in greater detail on the AV-1 List.

Technology in learning would not be what it is today without Extron. When computer manufacturers needed a way to display a computer screen image on a 3-beam projector, Extron worked it out… a quarter of a century ago.

But just “working it out” has never been Extron’s style. In addition to designing cutting-edge components that play well with others, the company has amassed the most comprehensive open library of whitepapers and technical briefs serving to demystify the wild array of protocols and topologies that complicate our lives. Continue reading Report from InfoCOMM 2011 – Extron

Report from InfoCOMM 2011: Audio Visual Resources

This interview is part of AV-1’s Report from InfoCOMM 2011, in which we ask key industry insiders to share their views on the critical issues ahead. You can contribute your thoughts on this interview in the Comment Area below. AV-1 members may discuss this important topic in greater detail on the AV-1 List.

For more than three decades, Mario Maltese has been at the forefront of high-profile audio visual projects in the New York Tri-state area. A recipient of InfoCOMM’s prestigious Educator of the Year award and Fred Dixon Service in Education award, his portfolio includes sound systems for the New York State Assembly and the New York Stock Exchange’s Trading Floor.
Continue reading Report from InfoCOMM 2011: Audio Visual Resources

Return to the RS-232 Issue: Extron Chimes In

A recent survey on AV-1 questioned technology manager’s experiences with RS-232 control of their projectors. The results revealed widespread, intermittent RS-232 problems especially with serial-controlled projectors.

90% of survey respondents indicated that at least once a month their projectors have “locked up” and stopped responding to RS-232 commands. Ill-timed, random malfunctions of this sort can result in event interruptions and loss of end user confidence in presentation systems and support services.

Translation: This is a serious issue that must be resolved. Continue reading Return to the RS-232 Issue: Extron Chimes In